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Frequently Asked Questions

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  • Faqs

Faqs

  • How do I go about sending my bag for repair?
  • Why can’t I see my registered TUMI products in-my TUMI account?
  • Where is my Tracer Plate with the tracer number located?
  • Can I use two credit cards to pay for my a single purchase?
  • How can I check the status of my order?
  • What is the meaning of various status shown to me while tracking the order?
  • How do I add products to my shopping cart?
  • How do I submit feedback for my TUMI products and / or experience?
  • What is FXT Military Ballistic Nylon?
  • How do I set my TUMI lock? Where is my key?
  • How can I learn more about a product?
  • How do I know if the product is available?
  • What is your return policy?
  • How do I return a product purchased on www.tumi.in?
  • How do I exchange an item I order through www.tumi.in?
  • How can I make changes to my shopping cart?
  • When should I expect my products to be shipped?
  • What if I am shipped the wrong product, colour or size?
  • When will I receive my tracking number?
  • Why can’t I ship an item I want from the India website to another country and vice versa?