You could bring your TUMI product(s) to any of our TUMI Stores and provide the proof of purchase (purchase date & the point of purchase). Our staff in TUMI store will then fill in the repair request and send it to our TUMI repair centre, once the product is inspected in the repair centre we shall contact you .
Why can’t I see my registered TUMI products in-my TUMI account?
In order to see your registered TUMI products in "My Account," you must sign into your TUMI account or create an account on our (www.tumi.in), by clicking on “Register Your TUMI” and proceed by filling in the form. If you have registered your TUMI products at the TUMI store or without signing into your account, you will not see your products listed under "My Account". You can only see your registered TUMI products in “My Account”, if you have registered your products by following the above process. Please note that : once your product is properly registered, please allow 5-7 business days for Your product to show up.
Where is my Tracer Plate with the tracer number located?
You can find your 20 digit tracer number , which is located on a metal plate affixed in certain locations, depending on the collection to which your product belong. Generally the metal plate is placed on the interior pocket lining or the exterior of some travel pieces. Please note that , not all products have tracer numbers.
Can I use two credit cards to pay for my a single purchase?
Unfortunately, you can only use one credit card to make payment for one single purchase.
How can I check the status of my order?
You can check the “order status ” by logging into “My Accounts” section, click on “Order History”.
What is the meaning of various status shown to me while tracking the order?
Processing: Your order has been submitted and the information you entered during checkout is being processed.
Shipped: The products have shipped from our warehouse to the indicated shipping destination
Cancelled: The order is in cancelled status and will not be processed.
Shipped: The products have shipped from our warehouse to the indicated shipping destination
Cancelled: The order is in cancelled status and will not be processed.
How do I add products to my shopping cart?
How do I add products to my shopping cart?
- • Choose a size and/or color for the product you want to purchase by clicking on the drop-down menu
- • If a specific color is not provided, it is out of stock and is not available for purchase
- • Enter the quantity in the field provided.
- • Click the "Add to Cart" button to add the item to your Shopping Cart.
How do I submit feedback for my TUMI products and / or experience?
You may submit your feedback by writing to us at [email protected] and your shall be forwarded to the appropriate team.
What is FXT Military Ballistic Nylon?
TUMI was the first to bring ballistic nylon to the consumer market over 30 years ago. Now we have perfected it with our exclusive FXT ballistic fabric, which combines a unique weave and a special coating to make it ultra-tough and virtually abrasion proof.
How do I set my TUMI lock? Where is my key?
Please visit “Setting Your TUMI Lock” section for instructions .
How can I learn more about a product?
If you would like more information about a product you see on www.tumi.in , please simply click on the product, . this will take you to a “Product Detail” page that provides the complete product description
How do I know if the product is available?
The product's availability is clearly displayed on the Product Detail page as ‘‘In Stock’’ and ‘‘Ready to ship’’’.. ‘‘Out of stock’’ products are not usually displayed on . www.tumi.in.
What is your return policy?
If you are not satisfied with a product that you have purchased on www.tumi.in, you may return the product within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift box, and other charges where applicable. Please note: Monogrammed on luggage tag(s), and personalized items, including TUMI Accents (products sold in-store to personalise the luggage), and such other products which are tagged as non-returnable cannot be returned. The product must be returned unused, in original boxes (whenever possible), and with all paperwork, parts and accessories . Flash sale products are non-cancellable and non-refundable. As all the products shall be returned as per the Return Refund and Cancellation Policy available on www.tumi.in, you may refer to the same before initiating a request for return.
How do I return a product purchased on www.tumi.in?
If you wish to return a product(s) which is purchased from www.tumi.in, please contact our customer service through e-mail [email protected]. Note that returns shall be subject to our Return Refund and Cancellation .
How do I exchange an item I order through www.tumi.in?
If you have received a damaged or defective product, you may raise a request to us over email [email protected] or through call +91 8882907363, within 72 (seventy two) hours of receiving the product. you must return the product by following the Return Instructions on the packing slip and re-order a new product at www.tumi.inwww.tumi.in. Upon receipt of such request from you, we may replace the damaged or defective product with the same or similar product or refund the purchase price of the product, if the same product is not available with us. Please note: www.tumi.in is not responsible for shipping, handling, gift wrap, or other additional charges for returned products. Please make a note that product(s) purchased on the www.tumi.in cannot be exchanged or returned in any of the offline stores.
How can I make changes to my shopping cart?
Below are some changes you can make to your shopping cart.
• To remove a product from the shopping cart, you may click on the "Remove." option then click on "Continue" option to proceed back to the shopping cart.
• Edit Quantity: If you wish to edit the quantity of purchasethe product, click on ‘‘Edit’’ option and change the quantity as desired. Click on ‘‘Update shopping cart’’ option and proceed to checkout.
• If you wish to continue shopping on www.tumi.in, you may click “Continue Shopping” option. You can use the “Shopping Cart” option to store products you wish to purchase. At any time, you can return to your cart by clicking "Shopping Cart" option at the top of the page
When should I expect my products to be shipped?
Make note of the availability of the product. This tells you when we expect to ship your product from our warehouse. Once your product has left our warehouse, usually the product will arrive within 7 days depending on the location within India. Please note: most items take a minimum 1 to 2 days to leave our warehouse before the shipping process begins .
What if I am shipped the wrong product, colour or size?
If we shipped you the wrong product please contact our Customer Support Team immediately at [email protected] or +91 8882907363. Before you call, please have your order number readily available with you. Please be prepared with a detailed description of the difference between the products you ordered and the product you received. For more detail on shipping kindly refer our Shipping policy.
When will I receive my tracking number?
The tracking number (AWB no) is assigned by our shipping/ courier partner. As soon as the product leaves our warehouse, the shipping partner will notify you of your tracking no via a ‘shipment SMS’.
Why can’t I ship an item I want from the India website to another country and vice versa?
You can only purchase product off your local country site. TUMI does not participate in cross border shipping. If you would like to ship to a selected country, the purchaser must purchase the products from that specific country's website.