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ABOUT
TUMI

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TUMI DIFFERENCE


Product quality and selection are key attributes that have made TUMI the leading international business, accessory and travel lifestyle brand. Simply put, there is no other product made like TUMI. This is what we call the TUMI Difference. It is how we approach every aspect and detail of product design. We regard each component—from the smallest, case-hardened solid steel machine screw to our exclusive, virtually abrasion-proof FXT™ Ballistic Nylon® fabric— of each item as if it were the most important.

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BEFORE CROSSING THE FINISH LINE

At TUMI, products are put through a combination of 30 unique tests, many of which we pioneered. Trials include:

  1. Product Safety

  2. Colorfastness to Crocking

  3. Colorfastness to Water/Water Repellancy

  4. Colorfastness to Perspiration

  5. Colorfastness to UV Fading

  6. Oil Resistance

  7. Clean ability

  8. Finish Adhesion

  9. Abrasion Resistance

  10. Bally Flex

  1. Stiffness

  2. Tensile Strength

  3. Tear Strength

  4. Seam Strength

  5. Break/Pipiness

  6. Shrinkage

  7. Dimensional Stability

  8. Salt Spray

  9. Mini-Tumble

  10. Operational Forces

  11.  

  1. Zipper Crosswise Strength

  2. Zipper Puller Tensile Strength

  3. Environmental Cycle

  4. Handle Jerk/Strap Jerk

  5. Drop Test

  6. Tumble Test

  7. Telescoping Handle Free Fall/Impact

  8. Telescoping Handle Cycling

  9. Mileage Cycle

  10. Customized tests as required

 

FUNCTIONAL SUPERIORITY


REAL LIFE IS OUR LAB

Our innovation doesn't happen in a vacuum. People inspire everything we do. Which is why we take each and every product out into the real world, testing, touching and trying in every imaginable scenario — and ultimately rejecting anything that doesnt upgrade and streamline your life. It's about tools that provide solutions, before the problems even cross your mind.


TECHNICAL INNOVATION

 
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TECHNICAL INNOVATION


INNOVATION IS OUR OBSESSION

We seek it. We study it. Yes, we obsess over it. From aeronautics to automotives to sportswear constantly inspired by the worlds most innovative industries. And with 125+ patents to our name, our fervor for forward thinking is what keeps us ahead of the curve. Collectors, creators and connoisseurs of whats next.


LEARN MORE ABOUT SOME OF OUR EXCLUSIVE INNOVATIONS

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FXT BALLISTIC NYLON®

Our exclusive FXT ballistic fabric combines a unique weave and special coating to make it ultra-durable.

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TEGRIS®

Globally exclusive to TUMI, Tegris offers unparalleled strength and impact resistance at very light weights.

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OMEGA CLOSURE SYSTEM®

Our patented system reduces the risk of damage to the zipper and makes replacing one unnecessary.

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X-BRACE 45® HANDLE SYSTEM

An innovative telescoping handle made from lightweight-yet-sturdy aircraft-grade aluminum.

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TUMI TRACER®

A complimentary program that reunites TUMI customers with their lost or stolen bags.

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LEVER LOCK™

A two-stage expansion system that offers up to 2.5 extra inches of packing space.

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DURAFOLD™

This construction method reinforces the corners of hardside cases with heavy-duty stitching and impact-resistance caps.

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SECURE SLIDE® SHOULDER STRAP ATTACHMENT

This exclusive design features a cover that slides into place to ensure the clip stays securely closed.

WORLD-CLASS CUSTOMER SERVICE


YES. THE ANSWER IS ALWAYS YES.

Customer service doesn’t even begin to cover it. We go above and beyond. When you purchase a TUMI, you also purchase a promise that if something goes wrong, we’ll fix it. If it breaks, we’ll repair it. If it’s lost, we’ll help you track it down.


WE GO ABOVE AND BEYOND


AT YOUR SERVICE

The world is not a predictable place. Luckily we are experts at handling the unexpected and always on standby with solutions and services.

  • Immediate in-store service for minor repairs
  • TUMI Tracer® product recovery program
  • Complimentary monogramming

 

STOP BY AND SAY "HI"

With over 260 locations around the globe, we're here to help you no matter where you are in the world. Stop by any store for timesaving services like zipper pull and handle repairs, immediately completed on-site – we'll have you on-the-go again in no time.

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